Boiler Cover Plans Terms and Conditions

If we have arranged an appointment with you to access the Premises as required and you either fail to give 24 hours notice of cancellation of the appointment or you are not available at the Premises when we arrive, or you refuse us entry to the Premises, we will charge you for the failed call out

You must promptly provide us with all information we reasonably request. You must ensure that all information is true and accurate and you must notify us if this ceases to be the case and provide updated information.

You must take reasonable care of all of the Equipment and must inform us immediately if there are any problems or faults with any of the Equipment.

You must not undertake any repairs or allow any other person to undertake any repairs on any of the Equipment without our prior written consent.

In relation to the Equipment you must:

• use them in accordance with the instructions (whether written or otherwise) provided by us or the relevant manufacturer or supplier from time to time;
• not make any addition, modification or adjustment to them without our prior written consent;
• allow us to undertake an annual service and safety check

You must provide us with one months' written notice.

If we are unable to transfer your Care Plan to your new property, this Contract vill end. You may be liable for cancellation charges depending on when this happens and how much notice you give us.

You must promptly provide us with all information we reasonably request. You must ensure that all information is true and accurate and you must notify us if this ceases to be the case and provide updated information.

Our charges are based on the Care Plan chosen by you for the Equipment at the Premises and are fixed for the first 12 month period of this Contract.

Not less than a month before this Contract renews for any further 12 month period we will advise you of the charges applicable for the new 12 month period

You are responsible for paying for the Services until your Contract with us ends, including any charges or debts that remain outstanding at the end of your Contract. Any outstanding charges or debts outstanding at the end of the Contract will be due and payable by you within 7 days of the Contract ending.

If you do not pay your bill on time, we may:

• require that you bring your account into good order;
• take such steps as are necessary to recover the sums due to us, which may include employing a debt collection agency
• suspend the Services if you still do not make payment within 7 days of us reminding you of the overdue amount. We will contact you to let you know we are suspending the Services.
• If you are having difficulty in paying your bill, please let us know as soon as possible and we can discuss ways that might help make paying your bills more manageable.

We may end the Contract for certain reasons. We may end the Contract at any time by writing to you if:

• you do not make any payment to us within 14 days of it becoming due
• if any of the information you provide us proves to be inaccurate or misleading;

you commit any fraudulent or other criminal act during our dealings or in respect of your request for our Services

• if we are unable to provide the Services at the Premises on more than one occasion due to health and safety concerns

If you have any complaints or questions about the Service, please contact us via telephone or email.

If you submit a complaint we will try to respond within 2 working days.

1. Any fault arising from original design or installation of system.
2. We will not be held responsible for any consequential damage or loss occurring as a result of a defect in the central heating system.
3. Damage arising from the failure of water, electric or gas supply.
4. Re-pressurising systems or adjustments to time and temperature controls, bleeding radiators, re-lighting or re setting pilot lights.
5. Decorative parts, towel rails, consumer durables e.g. batteries, filters, gaskets, seals, fuses, oil nozzles, igniters, inhibitor.
6. Any damage caused by fire, explosions, floods, frost, storm, impact or any other extraneous cause.
7. Warm air units.
8. Heating appliances e.g. kick space heaters, school radiators, column radiators, duel fuel kits, immersion heaters, un-vented cylinders, thermal stores, primatic cylinders, custom cylinders and vented cylinders with a capacity greater than 140 litres, boilers with a heat output greater than 42 kilowatts and pipework greater than 28mm.
9. Flue replacement.
10. Any defect caused by miss use, negligence, malicious or willful action, pests or third party interference.
11. Accidental damage, e.g. nail trough pipe.
12. Descaling or damage caused by water scale deposits or corrosion.
13. Any blockages or airlocks in the system.
14. Any damage/ breakdowns caused by sludge build up in system, removal of any products of corrosion from within the system (Power flush / Magnacleanse ).
15. The fabric of the building including any pipework and flues buried in it.
16. Any building work required for the investigation of faults and/or following repair.
17. Any faults existing at the time of signing the contract that the customer has chosen not to rectify prior to signing.
18. Removing asbestos associated with repairing the system/appliance. Asbestos must be removed before any further works can commence and a copy of the clean air certificate must be available to us. By law the person/company who removes the asbestos must give you a clean air certificate.
19. Commencing/ continuing works where we reasonably consider there is a health risk e.g. presence of hazardous materials, infestations, harassment of our staff including physical or verbal abuse.
20. Any cost however derived from the delay in obtaining replacement parts.
21. Any cost however derived in the event that replacement parts cannot be obtained for any reason e.g. the parts are obsolete, the repair cannot be completed.
22. The replacement of LPG regulators and hoses.
23. The replacement of fuel storage tanks.
24. Any operational defect caused by frozen pipework including the condensate drain.
25. Any Bathroom Fixtures and fittings, Kitchen sink.
26. Taps, tap washers, toilet ball valves and siphons, showers, shower trays & shower pumps, water softeners and filters.
27. Water supply from the boundary of your home up to the stop cock.
28. Steel or lead pipework.
29. Upgrades to system you want to improve your system or appliance.
30. Gas fire breakdowns/Spare parts and glass fronts for Gas fires.
31. Cooking appliances.
32. Specialist plumbing or heating manifolds, non-standard/ not current/ discontinued plastic pipe/plumbing systems.
33. A charge will be made for any call outs relating to the exclusions mentioned above.
34. Smart Controls, Smart Thermostats and Wireless TRV Systems.
35. Soil pipes (unblocking and or replacing).